You might be running an outdated version of the Wavlink firmware. An outdated version is recognized by the device getting connected but with slower Internet. So in order to update the device, enter the control panel of the device and check if the device is fully connected to the Internet by Ethernet or WiFi. Go to that browser and in the search field of that PC-type address box, enter... https://wifiwavlink.net/wavlink-ac1200-setup/